Legal

Terms and Conditions Agreement

secureFlows · Effective upon acceptance as described in Section 2

1. Introduction

1.1. This Terms and Conditions Agreement (“Agreement”) covers the scope of your use of and access to the Products, Websites and the Services (as such terms shall be defined below) including any related features provided by Secure-Flows (“Secure-Flows”, “us” or “we”).

1.2. Any data collected and processed by us is governed by the Privacy Policy available at: https://www.secure-flows.com/docs/legal/privacy-policy/ which we recommend you review prior to using the Website, Products, and the Services.

1.3. All paid Services and Products are offered through recurring subscriptions that automatically renew at the end of each billing cycle unless cancelled prior to renewal. Please review the Subscription Plan section below for key information regarding your subscription agreement.

2. Contractual Engagement

2.1. This Agreement and any agreements in a separated Order Form (“Terms”), form a binding legal agreement between Secure-Flows and you, an individual, a person, or entity, including any party or entity you legally represent (“Customer” or “you”).

2.3. When using the Services, Products or access the Website for or on behalf of an organization, entity, or other third party, you represent and warrant that: (i) you have the full legal authority, power, and capacity to bind such organization or entity to these Terms; (ii) you are duly authorized by such organization or entity to enter into these Terms on its behalf; (iii) such organization or entity will be legally bound by these Terms as if it were the direct party to this Agreement or the Order Form; and (iv) your acceptance of these Terms constitutes a valid and binding commitment by such organization or entity to comply with all obligations set forth herein.

2.4. We are constantly working on enhancing the Products, Website and Services. As such, and since there may be changes to applicable laws, we may update and revise the Terms of this Agreement or the Order Form. We will use reasonable efforts to notify you of the changes through communications via an email or other available means. Once updated, the emendated Agreement, or the Order Form, will become effective and you will be bound by it if you continue to engage with the Products, Website or Services. Notwithstanding the above, changes to this Agreement will take effect immediately without prior notice, and reflected through the "Last Modified" header, where such changes are: (i) exclusively to your benefit, (ii) where they are of a purely administrative nature and have no negative effect on you; (iii) where they are directly imposed by law, or (iv) due to important security compliance or risk conditions.

2.5. You represent and warrant that you are at least eighteen (18) years of age and duly authorized to act on behalf of a legally recognized entity, and that you possess the full legal capacity, authority, and power necessary to enter into this Agreement, bind yourself or such entity to all Terms and conditions herein, and perform all obligations set forth in these Terms. You further warrant that your execution of this Agreement has been properly authorized and will not violate any applicable laws or existing agreements to which you or such entity may be bound.

2.6. This Agreement may include terms and conditions that apply to specific Products and Services which you may not currently use or may never use ("Service Specific Terms"). By accepting this Agreement, you acknowledge and agree that you are bound by all service specific Terms contained in this Agreement, regardless of whether you presently use or will use such Services in the future.

3. Services, Infrastructures and Features

3.1. Service. As used in this Agreement, the term ‘Service’ or ‘Services’ means both free and paid services (including Subscription Plans as detailed in Section 4), and includes: (i) Encrypted Per-User Session Storage, Session Lifecycle Management, Hosted Authentication, Workspace And User Management, Audit Logging, Analytics, Optional End-User Self-Service Portal, associated Application Programming Interface (APIs) and any additional features and services, as may be amended and added from time to time; (ii) any technical support; (iii) all versions and formats of our offerings, including but not limited to software applications, mobile applications, smartphone apps, tablet apps, and any other device-specific versions or implementations; and (iv) optional software, code, access rights, elements, integration libraries and any additional technical or programming features, as may be amended and added from time to time.

The Services are provided by a fully cloud-hosted web platform via Workspace Management Application or API, and may be provided by Secure-Flows, third parties, or both, at Secure-Flows’ sole discretion.

3.2. Products. As used in this Agreement, the term “Product” or “Products” means any and all proprietary technology, platforms, applications, developer tools, application programming interfaces (APIs), and digital solutions developed, owned, or made available by Secure-Flows, including any cloud-hosted environments, infrastructure components, or service-wrapped offerings provided to the Customer under this Agreement, as well as all associated documentation, updates, upgrades, patches, and enhancements thereto.

3.3. Restrictions. The Services are provided strictly as a cloud-hosted, Software-as-a-Service (SaaS) solution. No proprietary software, source code, object code, or executable binaries are sold, distributed, or licensed to the Customer for local installation or hosting as part of the core Services. Customer does not operate, host, manage, or exercise any operational control over any component of the platform infrastructure, servers, networks, or hardware environments utilized to deliver the Services. Customer’s access to the platform is strictly confined to the public-facing API layers and the Console management interface. Customer explicitly acknowledges and agrees that it has no right, title, or technical access to any infrastructure layer below the API, including but not limited to raw database contents, or unencrypted storage systems. Secure-Flows reserves the right to modify, replace, or alter its internal backend providers at any time, at its sole discretion, without notice or liability.

3.4. Website. As used in this Agreement the Term “Website” means: Secure-Flows’ official website located at https://www.secure-flows.com/, including but not limited to all associated web pages, subdomains, subdirectories, mobile versions, content, features, workspace management application, functionality, user interfaces, pricing pages, subscription pages, payment pages, privacy policy pages, terms of service pages, support pages, documentation, help sections, forums, blogs, and any other web-based platforms, portals, or digital properties owned, operated, controlled, or maintained by Secure-Flows, as well as any successor, replacement, updated, or additional websites that may be established, acquired, or operated by Secure-Flows from time to time, whether accessible through the primary domain or any related or affiliated domains, subdomains, or web addresses.

3.5. Technical Support. We shall provide technical support at our own discretion, without any guarantees or declarations. No technical support will be provided after products or Services’ features reaches the “End of Life” date defined, Termination or Subscription Plan was completed and not renewed. The Customer shall be required to back up all existing data, software and program facilities prior to the provision of technical support. Secure-Flows does not take liability for damage or loss of data, property, software or hardware or loss of profits due to the provision of technical support. Secure-Flows reserves the right to decide that resolving the problem is beyond the scope of technical support or to refuse, suspend or terminate the provision of technical support at its own discretion. Subscription information, personal information and other data in compliance with Privacy Policy may be required for the purpose of technical support provision.

3.6. Application Programming Interface. As used in this Agreement, the term “API” or “APIs” means any and all application programming interfaces provided by Secure-Flows that enable programmatic interaction with the platform, including but not limited to, interfaces designed for administrative configuration and workspace management (the "Management API"), as well as interfaces utilized for the runtime processing, reading, and writing of encrypted end-user data (the "Session API").

3.7. Workspace. Means the main account environment dedicated to a Customer within the platform. All the Customer’s Sessions, end-users, applications, and encrypted data are kept strictly inside their specific Workspace. For the avoidance of doubt, every Workspace is completely isolated from other customers' environments.

3.8. Workspace Management Application (“Console”). The interface platform available to Customer and their admins at the Website, used for both initial setup and ongoing workspace administration, including, inter alia: workspace configuration, application registration, redirect URI management, invite creation and revocation, Session monitoring and revocation, audit log review, analytics, etc.

3.9. Session. Means a secure, encrypted storage space created for an end-user within a specific Workspace. Every session is completely isolated at the infrastructure level, making it impossible for end users to access each other's data. All session content is encrypted at rest to ensure it remains unreadable without authorization, and its lifespan is controlled entirely by the Workspace Owner.

4. Subscription Plan

4.1. Subscription. All our paid Services are provided on a subscription basis with recurring billing. When purchasing Services, you select the subscription plan and payment method from the available options. Your subscription will automatically renew for successive periods unless cancelled in accordance with the Terms herein. By subscribing, you authorize recurring charges to your designated payment method for the applicable subscription fees.

For detailed information regarding updated subscription plans, pricing, and billing terms, please refer to our Pricing Page, which is incorporated into this Agreement (“Subscription” or “Subscription Plan”).

4.2. Subscription Tiers. The Services are offered across various dynamic tiers, including both free and paid tiers, categorized primarily by Concurrent Session limits and Maximum Payload size per Session.

‘Concurrent Sessions’ - refers to the number of active, non-expired Sessions that may exist simultaneously within a Console at any given time. Attempts to create Sessions beyond the applicable tier limit are automatically rejected until existing Sessions expire or are explicitly revoked.

‘Maximum Payload’ - refers to the maximum size of the data stored within a single Session. Attempts to write or upload data that would cause the payload to exceed this limit are automatically rejected with an appropriate system error response.

Secure-Flows reserves the right, at its sole and absolute discretion, to modify, alter, restructure, scale back, or discontinue any subscription tiers, pricing models, fee structures, Concurrent Session limits, or Maximum Payload configurations at any time. For paid subscription tiers, any such modification, change, or adjustment shall become effective only upon the expiration or renewal of the Customer’s then-current subscription commitment period (e.g., at the end of the current monthly billing cycle or annual contract term). For free subscription tiers, such changes shall become effective immediately. Any such modification, change, or adjustment shall become effective immediately and shall not constitute a breach or default of this Agreement by Secure-Flows.

4.3. Free Trial. All paid subscription tiers include a thirty (30) day free trial period commencing on the exact date of Customer's registration for such tier (the "Trial Period"). The Trial Period shall be governed by the following terms and conditions: (i) if customer does not explicitly cancel the subscription prior to the expiration of the 30-day trial period, the subscription shall automatically convert into a recurring paid subscription. upon such automatic conversion, the applicable subscription fee for the selected tier will be automatically charged to the customer's registered payment method without further notice; and (ii) The Trial Period is limited strictly to one (1) per unique Customer account, company, or legal entity. Free trials may not be combined with any other promotional offers, discounts, or incentives unless explicitly stated otherwise in writing by Secure-Flows. Secure-Flows reserves the right to terminate any account found creating duplicate profiles to circumvent this limitation.

4.4. Free Tier Terms. The ‘Free Tier’ is provided without a trial period and without requiring any payment method at registration. Use of the Free Tier is strictly and permanently subject to the Concurrent Session limits and Maximum Payload size constraints set forth in Section 4.2. Unlike the paid tiers, the Free Tier does not automatically convert into a paid subscription and will remain active until downgraded, terminated, or modified by either Party in accordance with this Agreement.

4.5. Terminate, Revoke, or Cancel Free Offerings. Notwithstanding anything to the contrary in this Agreement, Secure-Flows reserves the right, at its sole and absolute discretion, to cancel, terminate, suspend, restrict, or revoke any ongoing Trial Period or the entire availability of the Free Tier at any time, with or without cause, and with or without prior notice. This right explicitly includes the authority to terminate a Trial Period while a Customer is actively mid-trial. Any such cancellation, termination, or restriction implemented by Secure-Flows shall become effective immediately, shall not constitute a breach or default of this Agreement, and shall not entitle the Customer or any third party to any compensation, damages, refunds, or legal remedies. Customer explicitly acknowledges and agrees that it uses any free services or trial periods at its own risk, and hereby waives any and all claims, demands, objections, or causes of action against Secure-Flows arising out of or related to such termination.

4.6. Term and Automatic Renewal. Your subscription commences when you subscribe to one of the Subscription Tiers and establish an account in accordance with the Subscription Plan. Your subscription shall automatically renew on a monthly basis under the terms available on the Website at the time of renewal, unless you provide Secure-Flows with at least thirty (30) days' prior written notice of non-renewal before the end of the then-current billing cycle.

4.7. Upgrade and Downgrade. All subscription tier limits are monitored and enforced in real time at the API level. Customer may upgrade its subscription tier at any time via the Console or by contacting us, with such upgrades taking effect immediately and billing adjusted on a prorated basis for the remainder of the current billing cycle (or charged at the full applicable tier rate if upgrading from a Free tier). Conversely, downgrading to a lower subscription tier is permitted only if Customer’s active usage, specifically concurrent active Sessions and per-Session payload sizes, fully complies with the parameters of the targeted lower tier, as Secure-Flows will not delete, prune, or alter active Session data to facilitate a downgrade. Accordingly, if a Workspace reaches its maximum permitted concurrent active Sessions, or if a write operation exceeds the maximum allowable per-Session payload size for Customer's tier, the platform will automatically reject new Session creation requests and exceeding write operations in real time. In no event will Secure-Flows silently truncate, overwrite, or delete existing data to accommodate excess usage, and Secure-Flows explicitly disclaims all liability for any operational interruptions, failed writes, or rejected data operations resulting from Customer exceeding its tier thresholds.

5. Account, Console, and Security

5.1. Account Registration and Eligibility. To access the platform and utilize the Services, Customer must register and maintain an active account via Website. You need to provide certain required information including, but not limited to, your email address, password, billing information, and country of residence, or alternatively, at Secure-Flows’ sole discretion, Secure-Flows may create such account using your purchase details and information and subsequently require you to complete or verify the information prior to account activation. Customer agrees to provide accurate, current, and complete information during the onboarding process and assumes a continuous obligation to promptly update such profile records to maintain their accuracy. Secure-Flows reserves the absolute and unilateral right to reject any registration request, or suspend an existing account, at its sole and reasonable discretion, without incurring any liability or obligation to provide justification.

5.2. Workspace Management Application Establishment. Upon verified registration, the platform will provision your Workspace Management Application. Each Workspace is uniquely identified and structurally, and operationally isolated from all other customer environments hosted on the platform. Initial registration entitles the Customer to one (1) initial Workspace. The creation of any additional Workspaces is strictly governed by, and subject to the operational limits and fee structures of, the Customer's active subscription tier.

5.3. Workspace Ownership and Team Management. Customer is the Owner of the Workspace and solely responsible for all activity, configuration changes, and API calls executed within its Workspace, whether initiated by an authorized user, end-user, an automated script, or an Artificial Intelligence assistant. Secure-Flows explicitly disclaims any and all liability for data breaches, end user leaks, or data loss resulting from Customer’s credential mismanagement, internal access delegation, or faulty integration code. The Customer is also solely responsible for ensuring that all invited users comply with this Agreement and applicable laws.

5.4. You are entirely responsible for maintaining the security of your Workspace account and for ensuring that administrative access is granted only to people you trust. Please note that Secure-Flows will never, under any circumstances, ask you to share your password or login credentials.

5.5. Customer is solely and exclusively responsible for maintaining the strict confidentiality and secure access of all account credentials, passwords, and associated with the Owner accounts, and for ensuring that administrative access is granted only to trusted users. Secure-Flows shall not request the Customer’s plaintext password or root authentication credentials. Secure-Flows is not responsible for any data leaks, lost data, or breaching that happens if your account is compromised due to weak passwords, stolen login details, or having multi-factor authentication. You agree to immediately notify Secure-Flows in writing of any suspected or actual unauthorized use of your account, password, or any other breach of security related to your account.

5.6. Authentication and Token Management. Secure-Flows handles the security credentials so you don't have to. We do not issue static API keys or client secrets. Your workspace name and application ID are public identifiers and do not grant access to data on their own. Instead, end-users authenticate exclusively through our hosted login, which issues short-lived tokens to secure their data. Because token lifecycles, expiration, and revocation are managed entirely by our platform, you are never responsible for storing, rotating, or managing API keys. Workspace Owners and Admins authenticate securely through our hosted console login.

5.7. Right to Access and Use the Services. Subject to your compliance with this Agreement and the payment of any applicable fees, Secure-Flows grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use our Products and Services (the "Right of Use"). This right is granted solely for your internal business, development, and operational purposes within your designated Workspace, and is strictly subject to the features and operational limits of your selected subscription tier. This does not grant you any right to use, copy, reverse engineering any infrastructure, or source code from any kind. Your Right of Use shall automatically terminate upon the expiration, cancellation, or termination of your subscription tier.

5.8. Account Transfer and Assignment. You cannot transfer, sell, or assign your account, subscription, or Workspace to anyone else without our prior written consent. If we approve a transfer, the new owner must explicitly accept all terms and obligations under this Agreement, and you must completely hand over administrative control of the Workspace without retaining any backend access.

5.9. Intellectual Property. Any other rights which are not specifically granted herein by Secure-Flows, are retained by Secure-Flows, and Secure-Flows and its licensors are the sole owner of the Products, Websites and the Services. Additionally, any and all intellectual property rights, title and interest of any kind in and to the Products, Website and the Services, including, without limitations, tradenames, trademarks, logos and any and all modifications, upgrades, derivative works, know-how, technology methods, ideas and inventions, platform, APIs, Console, rights in software and computer code (whether in source code, object code or any other form) and all applications and registrations (excluding Users' information included in such applications or registration forms), are and shall remain the exclusive property of Secure-Flows and its licensors.

5.10. Service Availability. Secure-Flows shall use commercially reasonable efforts to maintain the continuous availability and operational performance of the Services. Notwithstanding the foregoing, Customer explicitly acknowledges and agrees that the Services are provided strictly on an "as-is" and "as-available" basis, without any express or implied warranties, performance covenants, or uptime commitments. Secure-Flows shall incur no liability, financial or otherwise, for any operational disruptions, data latency, platform downtime, or temporary service unavailability, whether resulting from scheduled infrastructure maintenance, emergency security deployment, force majeure, or the failures of third-party cloud hosting providers. Any binding Service Level Agreements (SLAs), uptime remedies, or financial credits are explicitly excluded from these standard terms and are solely available under a separately executed Secure-Flows agreement, if applicable.

5.11. Secure-Flows reserves the right to patch, upgrade, modify, or downgrade any features, service tiers, or functionalities of the Services and Products at its sole and absolute discretion at any time. Secure-Flows shall bear no liability for any temporary technical failures, operational disruptions, or bugs arising from such system updates or upgrades. Customer explicitly acknowledges and agrees that any modification, reduction, or feature downgrade initiated by Secure-Flows shall never constitute a breach of contract, nor shall it grant Customer the right to cancel or terminate this Agreement, or entitle Customer to any legal claims, damages, refunds, offsets, or financial compensation of any kind. Furthermore, in the event of platform downtime, system crashes, or service interruptions, the Services are provided strictly "as-is", and Customer explicitly waives any right to seek or receive damages, financial compensation, or service credits, with Secure-Flows disclaiming all liability for any resulting business interruption or losses.

5.12. Customer Responsibility for End-Users. Customer assumes full, exclusive, and absolute responsibility for all acts, omissions, and terms compliance of its clients, users, or third parties accessing the Services and Products through Customer's integration, applications, or Workspace (collectively, "End-Users"), including providing all direct technical support to such End-Users. Customer is solely responsible for the quality, integrity, security, and maintenance of all data at its own system level, and Secure-Flows shall bear no liability for any data loss, corruption, or technical failures resulting from bugs, errors, or faulty API implementations within Customer's own software. Furthermore, Customer bears sole and exclusive responsibility for the nature, quality, legality, and regulatory compliance of any data provided by its End-Users. In the event such End-User data contains sensitive, confidential, or regulated information, Customer is strictly responsible for ensuring full compliance with all required industry standards and legal frameworks prior to its transmission to or processing by the Services. You explicitly acknowledge that no contractual or direct legal relationship exists between Secure-Flows and any End-User, and Secure-Flows disclaims all liability, warranties, or obligations toward them in any shape, form, or manner. Accordingly, Customer shall not make any representations or promises to End-Users on behalf of Secure-Flows, and explicitly agrees to unconditionally defend, indemnify, and hold harmless Secure-Flows and its affiliates from and against any and all claims, lawsuits, demands, damages, liabilities, or expenses (including reasonable attorney's fees) brought by or on behalf of any End-User against Secure-Flows for any reason or cause whatsoever.

6. Payments, Fees and Taxes

6.1. Price. All payments and other amounts payable by the Customer under this Agreement are exclusive of all taxes, including without limitation, sales, use, value-added, withholding or other taxes, customs, levies, or duties imposed by taxing authorities on transactions, and the Customer shall be responsible for payment of all such taxes, levies, or duties, excluding only taxes based solely on Secure-Flows’ net income.

6.2. Payments. You agree to pay for all purchased Services and Products, including applicable taxes and additional fees, in accordance with the terms in this Agreement. We may suspend or cancel the Services or Products for non-payment, resulting in loss of access to the Services and Products. By purchasing a Subscription, you acknowledge and agree to automatic renewal until cancellation, authorize Secure-Flows to charge your payment method at designated intervals. In addition, Secure-Flows reserves the right to retry failed payments and change payment processors as needed. See our Subscription Plan and Subscription Cancellation and Refunds clauses for additional details and cancellation procedures.

6.3. Billing. To purchase Services or Products, you must provide a current, valid payment method. By providing payment information, you represent that you are authorized to use the payment method, warrant that all information is true and accurate, and authorize us to charge your payment method for all purchased Services and Products. Furthermore, unless otherwise set forth, you will pay all fees subject to the applicable plan in accordance with the following: (i) the Services fees are invoiced monthly in advance; and (ii) all amounts will be denominated and payable in the currency specified in the current pricing page or the invoice. Please contact us with any payment-related questions.

6.4. Payment Verification and Security. Secure-Flows reserves the right to verify, authenticate, and validate all payment methods and transactions prior to completing purchases, including conducting security checks, requesting additional documentation, and employing fraud prevention measures to protect against unauthorized or fraudulent activities. Such verification may be conducted by Secure-Flows or authorized third parties, and by using our Services or Products, you consent to these verification procedures.

6.5. Pricing and Payment Changes. Secure-Flows may change Products and Services’ prices, including Subscription renewal prices, at its sole discretion to reflect cost changes including licensing, technical provision, distribution, administration, overhead, and applicable taxes or fees. Price changes take effect only upon Subscription renewal, not during your current period. We will notify you before charging any new amount. If you disagree with a price change, you may cancel before the next charge, continued use constitutes acceptance of the new price. You must promptly update any changed payment details to ensure uninterrupted service. Updated payment information becomes your preferred method for future payments. We may automatically update your payment details using information received from card issuers or networks.

6.6. Payment Processing. Purchases may be processed by authorized third-party payment companies including: (i) Paddle.com Market Limited. For information on how these payment processors handle your personal data, please refer to our Privacy Policy.

7. Subscription Cancellation and Refunds

7.1. Subscription Cancellation. You may cancel your Subscription at any time to prevent future auto-renewals. However, cancellations do not refund the current Service period. Cancellation and refund options may vary depending on whether you purchased Services directly from Secure-Flows or through a third party.

7.2. Refund. We stand behind our Services, and your satisfaction is important to us. If you are not satisfied with our Services and Products, we offer a full refund within 30 days of your purchase, for initial purchases only (“Full Refund”). For the avoidance of doubt, if you enrolled in a 30-day Free Trial, your paid subscription begins immediately upon the expiration of the trial period, and such paid subscriptions are strictly non-refundable and not eligible for the 30-day Full Refund, subject to the applicable law. Renewed Subscriptions are not eligible unless required by applicable law. We may deny refunds for violations of Section 8 "User Representations and Warranties" where permitted by law. We encourage contacting us to resolve issues before requesting refunds. You can request the refund by simply sending us an email at [email protected].

7.3. Refund Eligibility. You are eligible for refunds in accordance with Section 7.2. Repurchasing a Service after receiving a refund disqualifies you from future Full Refund for that Services or Products. Cancellations after the Full Refund period expires result in charges for the full monthly Subscription duration without renewal. Our refund process is automated for efficiency. If you believe our automated system made an incorrect decision and you're legally entitled to a refund under the mandatory laws of your jurisdiction, you may submit a formal request along with the legal basis to our support team at [email protected] for our review.

7.4. Third Party and Direct Subscriptions. Subscriptions purchased through third-party platforms (including Apple App Store, Google Play, etc.) are subject to the respective platform's terms of service, refund policies, and cancellation procedures. We cannot process refunds or cancellations for third-party purchases - you must contact the applicable platform directly. Subscriptions purchased directly from Secure-Flows may be cancelled through our support to stop auto-renewal, however, no refunds will be issued for unused portions of the current billing period.

8. Customer Representations and Warranties

8.1. You hereby represent and warrant that any connection, download, installation, use or access you make in connection to our Products, Websites and Services is at your sole risk and responsibility. Moreover, you represent and warrant that any use you make of our Products, Websites and Services for anything unlawful or illegal, violating a third party’s rights, including privacy and property rights, harassing others, harming, or attempting to harm, others (“Prohibited Uses”), we may suspend your account where we deem it necessary to prevent or terminate any suspected Prohibited Uses or violation of law. Such suspension shall not toll or pause your subscriptions or license term from elapsing or entitle you to any refunds.

8.2. The use of the Products and the Services shall be made solely in accordance with this Agreement, as may be amended from time to time and solely for the purposes stipulated therein.

8.3. By using our Products and Services, you represent and warrant that you will not:

• Modify, edit, change, alter nor bypass any feature of the Products and Services;
• Circumvent, interfere or disable the security features of the Products and Services or degrade its performance in any way;
• Use any malicious codes or automated means, including scraping, crawling etc., when accessing the Services;
• Copy, sell, lease, sublicense, share or distribute the Products and Services including the access license granted herein, or otherwise commercially exploit the Products and Services;
• Assert any proprietary rights in or to the Products and Services, or any feature or content therein;
• Engage in or facilitate any unlawful, fraudulent, or criminal activities, including but not limited to spam distribution, financial fraud, identity theft, phishing, ddos attacks, or any activities that may impair service provision to other customers or users;
• Use the Services for military purposes, including weapons development or cyber warfare;
• Gain unauthorized access to, interfere with, or circumvent security measures of any networks, computers, systems, or technological protection measures through hacking or similar methods;
• Exploit minors in any manner;
• Infringe upon intellectual property rights, privacy rights, or other legal rights of third parties;
• Transmit, store, or share illegal, abusive, harassing, or otherwise objectionable content;
• Impose unreasonable loads on our infrastructure;
• Falsely represent yourself as an agent or representative of the Products or the Services;
• Engage in threatening, stalking, harassing behavior, or promote discrimination;
• Engage in abusive or threatening behavior toward customer support or employees;
• Access the Services if previously prohibited or after account suspension or termination;
• Use the Products and Services for any purpose that is unlawful, unauthorized, or prohibited under this Agreement, or in any manner that violates any applicable local, national, or international laws, data protection authorities, or export control regulations;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying algorithms of the Products and Services, or use the Services to conduct or publish competitive benchmarking or performance analysis;
• Utilize the Session storage, variables, or Payload features to store, transmit, or host malware, spyware, ransomware, stolen user credentials, or any data that violates financial or health-regulated frameworks, for which the platform is not explicitly certified.

8.5. Customer represents, warrants, and covenants that it shall cause all of its End-Users who access or utilize the Services through Customer’s integration, software, or Workspace to fully comply with all representations, warranties, commitments, and acceptable use restrictions set forth in this section and Agreement. Customer bears sole, exclusive, and absolute responsibility for ensuring its End-Users' strict compliance herewith. Secure-Flows explicitly disclaims any and all responsibility, monitoring duties, or liability in any shape, form, or manner regarding End-Users' adherence to, or violation of, any representations and warranties contained in this section and Agreement.

9. Disclaimer

9.1. While Secure-Flows makes reasonable efforts to maintain service accuracy and integrity, complex Services, Products, cloud services and API architectures are not completely free from defects, errors, and bugs. Secure-Flows provides no warranty or guarantee that the Services or the Products will be free from defects, errors, bugs, downtime, data loss, corruption, delays, mistakes, outdated information, or other issues.

9.2. Secure-Flows reserves the right to modify, suspend, or terminate Services, Products or any functionality at any time without liability, to the extent permitted by law. Services and Products may be temporarily unavailable due to human, digital, mechanical, software, or other failures beyond Secure-Flows' prediction or control. We cannot predict or control outages or their duration.

9.4. Secure-Flows provides the Services, Products, and Websites strictly to the Customer. Secure-Flows explicitly disclaims any and all liability, warranties, obligations, and duties of care of any kind toward the Customer’s End-Users accessing the Services through the Customer. There is no privity of contract, nor any direct or indirect legal relationship, between Secure-Flows and any End-User. All Services are provided to the Customer "AS IS" with respect to their End-Users, and Secure-Flows shall not be liable for any damages, losses, data breaches, or disruptions suffered by any End-User under any legal or equitable theory.

10. Limitation of Liability

11. Indemnification

11.1. You agree to defend, indemnify and hold harmless Secure-Flows and its directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Products, Website and the Services; (ii) any breach of the terms of the Agreement by you; (iii) your infringement of any third party rights, including, among others, any copyright, intellectual property right or privacy right; (iv) any claim that one of your act or omission caused damage to a third party; (v) your breach of any law, rule or regulation as applicable to you in connection with the Products, Website and the Services; (vi) any other party’s access and use of the Services with your unique username, password or other appropriate security code; (v) any Customer Data, Session, Payloads, or content transmitted, stored, or managed through your Workspace that causes damage to a third party or violates any law; or (vii) your negligence or willful misconduct.

12. Term and Termination

12.1. Suspension and Termination by Us. Secure-Flows reserves the right to suspend or terminate your Account and Services, immediately and without prior notice, under any of the following circumstances: (i) failure to pay any fees due for auto-renewed Subscriptions; (ii) any breach of Section 8 (User Representations and Warranties) or any other terms of this Agreement; (iii) violation of any applicable laws or regulations; (iv) as required by law, court order, or directive from a competent regulatory authority; or (v) at our sole discretion, for any reason, with or without cause. Upon suspension or termination, your right to use the Services will cease immediately. We shall not be liable to you or any third party for any suspension or termination of your Account or Services. Where circumstances permit, we may provide you with reasonable opportunity to remedy any breach before suspending or terminating your Account and Services. If your Account or Services are suspended, you may contact us to determine reinstatement eligibility. All suspension and termination decisions are final and made at our absolute discretion.

12.2. Suspension and Termination Scope. Any suspension or termination of your Account and Services applies to you personally and permanently. You are prohibited from: (i) accessing our Services through any other Account you own or control; (ii) creating new Accounts or purchase Services to circumvent suspension or termination; or (iii) accessing our Services through Accounts owned, controlled, or created by third parties. Violation of these restrictions may result in additional legal action and permanent exclusion from our Services.

12.3. Termination By You. You may cancel or delete your Account and Services, both free and paid, at any time through the following methods:

• Subscription Cancellation. You may cancel your subscription in accordance with the cancellation process outlined in Section 7 (Subscription Cancellation and Refunds); and
• Account Deletion. You may delete it on your own at your Workspace or by sending us a request to our support team via [email protected]. Please note that submitting a deletion request through our support team may delay the process. We do not guarantee, nor commit to, any specific timeframe or deadline for completing deletions requested via support;

For complete termination of all Services and Products, you must complete all applicable steps above. Partial cancellation (e.g., subscription only) does not automatically delete your account.

12.4. Effects on Suspension or Termination. Upon any suspension or termination of this Agreement, your access to the Services and the Products shall be immediately revoked, and you shall discontinue all use of the Services. In addition, upon the expiration of your Subscription or termination of this Agreement for any reason, the access granted to you under Section 5, along with any other permissions granted hereunder, shall automatically and immediately terminate without the need for further notice. Notwithstanding the above, Secure-Flows and its affiliates may cease the operation of the Products, Website and Services at any time. Secure-Flows shall not be liable to you or any third party for any of the foregoing. Furthermore, upon any suspension, cancellation, or termination of this Agreement, and any of its Terms, for any reason, all Customer data, Sessions, Payloads, and related information stored within the platform will be automatically and permanently deleted within thirty (30) days. It is Customer’s sole and exclusive responsibility to perform a comprehensive data backup prior to such event. Secure-Flows shall use commercially reasonable efforts to make the data available in a generally accepted, industry-standard format, strictly subject to the platform's existing capabilities, technical constraints, and limitations. Secure-Flows is under no obligation to notify Customer of the impending deletion, and neither Secure-Flows nor any of its third-party infrastructure providers, cloud vendors, or partners shall bear any liability whatsoever for the deletion, loss, or unavailability of Customer data resulting from termination or suspension.

12.5. Survival of Termination. The provisions of Sections 8-16 of this Agreement shall survive any termination or expiration for any reason. Any other provisions of these terms that, by their express language or by their nature, are intended to survive such termination or expiration shall remain in full force and effect.

13. Privacy And Personal Information

13.1. Your privacy is important to us, and we take measures to protect it. In order to ensure the proper functioning of our Products, Website and Services, there may be instances where you will be requested to provide certain personal information or enable its transmission.

13.2. By using the Products, Website or Services, you explicitly consent to the collection, transmission, storage, and processing of such personal information as outlined in our Privacy Policy. We encourage you to review Privacy Policy to understand how your personal information is handled and safeguarded.

13.3. You explicitly acknowledge and agree that your access to and use of the Products, Website, and Services constitutes your full acceptance of our Privacy Policy, which is hereby incorporated into this Agreement by reference. If you do not agree to any terms within our Privacy Policy, you must immediately cease all use of our Services.

13.4. All provisions, obligations, and terms set forth in this Agreement and the Privacy Policy strictly and exclusively govern the relationship between Secure-Flows and the Customer. Customer represents, warrants, and covenants that it shall strictly comply with all applicable global, national, and local privacy and data protection laws, rules, and regulations (including, but not limited to, the GDPR and CCPA, where applicable) in connection with its use of the Services and Workspace. Accordingly, any and all privacy, data protection, and legal compliance matters relating to Customer’s direct users, end users, clients, employees, contractors, third-party contractors, vendors and individuals whose personal information is processed (“End-User”), remain the sole, exclusive, and absolute responsibility and liability of the Customer.

13.5. Customer hereby explicitly consents to the retention, storage, and processing of data by Secure-Flows in accordance with this Agreement and its Privacy Policy. Customer bears sole and exclusive responsibility for maintaining valid privacy policies, executing all necessary agreements, and obtaining all required explicit consents, authorizations, disclosures, and legal signatures from its End-Users prior to transmitting, storing, or processing any data or Session Payloads through the Services. Customer guarantees that such End-Users fully authorize Secure-Flows to store and process their data.

13.6. Notwithstanding anything to the contrary, Customer explicitly acknowledges and agrees that Secure-Flows' authorized personnel may, from time to time and strictly on a need-to-know basis, access, review, or process Customer’s End-User data and Session Payloads solely for technical support, debugging, troubleshooting, and service maintenance purposes. It remains the absolute responsibility of the Customer to ensure that all End-Users have been fully informed of, and have explicitly consented to, such potential support-related data access.

13.7. Customer assumes exclusive and unconditional responsibility for the legality, substance, quality, and privacy compliance of all data and Session Payloads provided or transmitted by End-Users into the platform. In the event that End-User data contains sensitive, confidential, or highly regulated categories of information (including, but not limited to, financial records, health data, or protected personal identifiers), the Customer is strictly responsible for ensuring full compliance with all applicable industry standards, legal frameworks, and regulatory privacy mandates prior to its transmission, in accordance with the applicable laws.

13.8. Secure-Flows maintains no oversight duties, explicitly disclaims all liability regarding the content, legal validity, or regulatory non-compliance of any End-User data, and maintains no direct relationship with the individual End-Users. Consequently, any inquiries regarding such processing must be directed solely to the respective Customer. The allocation of liabilities within this section shall be subject in all cases to the mandates and requirements of applicable law.

13.9. Without limiting any other indemnification obligations set forth in this Agreement, Customer agrees to fully defend, indemnify, and hold harmless Secure-Flows, its affiliates, and their respective directors, officers, employees, shareholders, and agents, from and against any and all claims, demands, lawsuits, regulatory audits, investigations, administrative penalties, damages, losses, liabilities, fines, costs, or expenses (including, without limitation, reasonable attorney's fees and court costs) arising out of, or resulting from, the processing of End-User data, or any claims brought by End-Users or third parties alleging violations of privacy rights, data protection regulations, or unauthorized data collection and usage through Customer's Workspace. This indemnification obligation is completely absolute and unconditional, applies under any and all circumstances, and shall survive the expiration, cancellation, or termination of this Agreement for any reason.

14. Class Action Waiver

15. General Terms

15.1. Governing Law. this Agreement shall be governed by the laws of the State of Israel without giving effect to any principles of conflicts of law. Any claim, controversy, or dispute arising under, related to, or otherwise in connection with this Agreement, the Products, Website and Services, will be exclusively resolved in the competent courts located in Israel. No actions may be brought against Secure-Flows arising from or in connection with the Agreement later than one (1) year following the effective date of the expiration or termination for any reason of the Agreement.

15.2. Force majeure. Secure-Flows shall not be deemed in breach of this Agreement if Secure-Flows is unable to provide the Products, Services or any portion thereof by reason of earthquake, labor dispute, shortages, riots, insurrection, fires, flood, storm, explosions, internet outages, wars, terror attacks, third-party software failures, including both open-source and proprietary, global pandemic or any act of god or any local, state, federal, national or international law, governmental order or regulation or any other event beyond Secure-Flows’ control.

15.3. Entire Agreement. this Agreement and any amendments shall constitute the entire understanding between the parties with respect to the access and permissions to the Products and Services. If any part of this Agreement is later decided to be unenforceable or void, it will not affect the validity of the remaining provision of this Agreement, which shall remain valid and enforceable.

15.4. Assignment. you may not assign or transfer this Agreement, the access, the permissions, or any right or obligation herein. Secure-Flows expressly reserves the right, at its sole discretion, to assign this Agreement and to delegate any of its obligations detailed herein.

15.5. Waiver. Secure-Flows’ failure to act with respect to a breach by you or others does not waive the Secure-Flows’ right to act with respect to subsequent or similar breaches.

15.6. Severability. If any provision of these terms is held to be invalid or unenforceable by a competent authority, that provision shall be modified or removed to the minimum extent required to make it valid and enforceable, and the remainder of the terms shall remain in full force and effect.

15.7. Internet Connection. Some Services require a stable and active internet connection to operate properly. You are solely responsible for maintaining such a connection at all times.

15.8. Third-Party Charges. You are solely responsible for any charges incurred through your use of the Services, Products or Website, including data or messaging fees. Please consult your service provider if you are unsure about applicable charges.

15.9. System Requirements and Compatibility. Customer acknowledges and agrees that it bears sole and exclusive responsibility for obtaining, maintaining, and ensuring the compatibility of all hardware, devices, internet connectivity, operating systems, web browsers, and local network infrastructure necessary to access and utilize the Products, Website, platform and Services. Secure-Flows makes no representations or warranties regarding the compatibility of the Services with any specific Customer hardware, local infrastructure, or devices. Accordingly, Secure-Flows shall bear no liability, and Customer explicitly waives any right to assert claims, complaints, or demands against Secure-Flows, in the event that the Services or Platform fail to function, perform, or integrate properly due to technical limitations, defects, or incompatibilities within Customer’s own hardware, devices, or underlying infrastructure.

15.10. Availability. Service coverage, speed, and quality may vary by location and time. Secure-Flows strives to maintain and improve its Services, but availability may be interrupted without prior notice or liability. This may occur due to updates, maintenance, legal or regulatory changes, technical issues, human error, or events beyond Secure-Flows’ control (including force majeure).

16. Contact Us

If you have any questions regarding this Agreement, you may contact us at: [email protected].